Shipping policy

✨ Bikiwi Shipping Policy

Last updated: 26/11/2025

At Bikiwi Bikinis we’re a tiny team packing your orders with lots of love from Spain 🥝🇪🇸💌

1. Processing times ⚙️

  • All orders are processed within [1–3 business days] after payment is confirmed.

  • We don’t ship on weekends or public holidays 🌙

  • During launches, sales or holidays, processing times may be a little longer – we’ll always do our best to keep you updated ✨

2. Shipping destinations & delivery estimates 🚚🌍

We currently ship from Spain to:

  • Spain (mainland & Balearic Islands): approx. [2–5 business days] after dispatch.

  • European Union: approx. [4–10 business days] after dispatch.

  • Other international destinations: approx. [7–21 business days], depending on the country and courier.

These are estimates only. Once your order has been handed to the carrier, delivery times are outside of our control 🕊️

3. Shipping rates & free shipping 💶✨

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

  • Standard shipping within Spain from [4.90 €]

  • Standard shipping to EU from [9.90 €]

  • International shipping from [14.90 €]

From time to time we may offer free shipping promos (for example, orders above a certain amount or special campaigns). We’ll always share these on our website and social media 🎉

4. Order confirmation & tracking 🔍

  • After placing your order you’ll receive an order confirmation email 📧

  • When your order ships, you’ll receive a shipping confirmation with your tracking number and a link to follow your parcel’s journey 📦

  • Please allow up to 24–48 hours for tracking info to update after dispatch.

5. Shipping address & delivery issues 📮

Please make sure your shipping address, email and phone number are correct at checkout 🙏

  • We’re not responsible for orders shipped to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.

  • If your parcel shows as “delivered” but you haven’t received it, first check neighbours/reception. If you still can’t find it, contact the carrier and then email us so we can support you as much as possible 💌

6. Customs, duties & taxes (outside EU) 🌎

For orders shipped outside the European Union, your country’s customs office may charge import duties, taxes or handling fees:

  • These charges are not included in our prices or shipping fees.

  • Any such additional costs are the customer’s responsibility.

  • We recommend checking with your local customs office before placing an order.

7. Pre-orders & launch items 🚀

Sometimes we may offer pre-order or launch products:

  • Pre-order items will clearly show an estimated shipping date on the product page.

  • If your order includes in-stock + pre-order items, the order may ship together once everything is ready (we’ll specify this on the product page).

  • Dates are estimates and may change due to production or shipping delays, but we’ll always keep you updated ✨

8. Lost or damaged parcels 💔📦

If your order arrives damaged or you believe it is lost in transit, please contact us at info@bikiwibikinis.com within 7 days of the estimated delivery date, including:

  • your order number,

  • photos of the packaging and item (if damaged),

  • any info received from the carrier.

We’ll help you open an investigation with the carrier and look for a fair solution, in line with our Return & Refund Policy.

9. Questions 💌

If you have any questions about shipping, delivery times or your order, please email us at info@bikiwibikinis.com.


We’re always happy to help and make your Bikiwi experience as smooth and magical as possible 🥝🌊✨